EN : We offer FREE Worldwide shipping, through DHL. Once your order is shipped, you will receive a confirmation email, including a tracking number. Kindly allow 7 to 10 working days for your order to be prepared and up to 7 working days for your package to reach destination. Please note that all mentioned deadlines are only indicative and can vary depending on high demand or high seasons. Kindly note that we are not responsible for any delays caused by shipping or customs clearance.

You might be subjected to taxes and duties, based on your country’s regulations. You will be responsible to pay for any tax and duties applied to your order. Please not that we cannot ship to PO Boxes.

If you think that your package is lost during shipping, kindly send us an email to contact@ibrahim-mouhanna.com . After further investigation with shipping company and once we are sure that your package is lost, we will proceed to refund your order [excluding all transaction fees deducted by our payment gateway company].

In case you fail or refuse to receive your package once delivered to your address, your order might be returned to us. We will not be responsible to send it back to you. To have your package shipped a second time, you will have to pay the required shipping fees.